Fairport, NY · Partnered with DriveSavers

Data recovery through DriveSavers

Q: How do I get the 10% off?

Give DriveSavers our referral code, DS22831, when you start your case, or start it through the referral link on this page. The discount is applied by DriveSavers, so mention the code before the job begins; it can't be added to a case that's already underway.

A dead drive doesn't always mean dead files. We're a DriveSavers partner: their lab does the recovery, and our code takes 10% off.

Start a case with DriveSavers Ask us first: (585) 388-8780

Free shippingInbound, to their lab
Free evaluationNo cost to find out
No data, no chargeNothing recovered, nothing owed
Certified secureSOC 2 Type II audited

J&N referral code

10% off your DriveSavers recovery

Give DriveSavers this code when you start your case, or use our referral link, and they'll take 10% off. Mention it up front: it can't be added once a job is already underway.

DriveSavers Data Recovery authorized reseller: get discount code

DS22831

Use our referral link

Two ways to start

Not every "my files are gone" is a dead drive. Pick the path that fits what happened.

Path 1 · You know it's the drive

Go straight to DriveSavers

Clicking, grinding, dropped, water damage, or a drive that just isn't detected anymore. Start a case with DriveSavers directly and use code DS22831 for 10% off. The evaluation is free and shipping in is free.

Start a case

Path 2 · You're not sure

Bring it to us first

Won't boot, won't power on, or something just stopped working? It may not be the drive at all. Sometimes the files are fine and it's the cable, the power supply, or the board that died. We'll check it at our Fairport shop and, if it really needs a lab, point you to DriveSavers with our code.

Call (585) 388-8780

Meet DriveSavers

The lab that does the recovery, in their own words.

Why choose DriveSavers.

Company overview, about two and a half minutes.

Interactive

Hard drive simulator

An interactive hard drive model from DriveSavers. Open it and press Play Demo.

Loading simulator

Open the simulator on DriveSavers' site

Recovery process and service details

Before anything else: stop

What to do, and not do, right now

What you do in the first hour matters more than anything a lab does later. Every extra minute a failing drive spins can cost you files.

Power it down. If the drive is clicking, grinding, beeping, or the computer keeps freezing on it, turn it off and leave it off.
Don't run recovery software on a drive that's making noise. Scanning a physically failing drive can scrape the very platters your files live on.
Don't open it. A hard drive opened outside a cleanroom picks up dust that can end the recovery for good.
Skip the internet tricks. Freezing it, tapping it, swapping its board: these turn recoverable drives into unrecoverable ones.
Don't save anything new to it. For deleted files, new writes can overwrite exactly what you're trying to get back.

What DriveSavers recovers

Drives, SSDs, RAID, phones, cards, and more

Just about anything that stores data. If it held your files, it's worth asking.

Hard drives

Desktop and laptop drives, externals, and drives that click, grind, or have stopped spinning.

SSDs & NVMe

SATA and M.2 solid-state drives, including drives that have dropped off the system entirely.

RAID & NAS

Multi-drive arrays and network storage for homes and businesses, a DriveSavers specialty.

Phones & tablets

Photos, messages, and files from smartphones and tablets that won't turn on or got damaged.

USB & memory cards

Flash drives and camera cards: SD, microSD, CompactFlash, and the rest.

Deleted & formatted

Files that were deleted, a drive that got formatted, or a partition that disappeared.

Ransomware

Systems and files locked up by ransomware or other encrypting malware.

Virtual machines

VMware, Hyper-V, and other virtual environments with corrupted or deleted virtual disks.

How it works with DriveSavers

Four steps, nothing to pay up front

You don't pay anything to get started, and you see a price before any recovery begins.

Step 1

Start your case

Start online or by phone and give them code DS22831. They'll walk you through sending the device in, and inbound shipping is free.

Step 2

Free evaluation

Their engineers examine the device at no cost and work out what's wrong and what can be recovered.

Step 3

Your quote

A recovery advisor calls you with a written quote. Nothing proceeds until you say yes.

Step 4

Recovery & return

They recover what they can and send it back to you on a new storage drive. If they can't recover your data, you don't pay for the recovery.

How fast do you need it?

Three service speeds

DriveSavers offers three service speeds. Faster costs more; your advisor will go over the options with your quote.

Service	Turnaround
Priority	Work starts as soon as your device arrives, 365 days a year, including nights, weekends, and holidays.
Standard	About 1–2 business days.
Economy	About 5–7 business days (longer for phones and tablets).

Service speeds, pricing, and policies are set by DriveSavers and can change. Your advisor will confirm current terms when you start your case.

Why we send recoveries to DriveSavers

Since 1985, with a real cleanroom

We fix computers. A failed drive with your only copy of something on it needs a lab, and we'd rather send you to the best one than gamble with your files.

Doing this since 1985

DriveSavers has been recovering data out of Novato, California for four decades. They've seen essentially every way a drive can fail.

A real cleanroom

Drives are opened in a certified ISO Class 5 cleanroom, filtered far beyond a normal room, so dust doesn't destroy what's left.

Audited security

DriveSavers completes an annual SOC 2 Type II security audit, which matters if the drive holds patient, client, or financial records.

Your warranty stays intact

The major drive manufacturers authorize DriveSavers to open sealed drives without voiding the original warranty.

Where we come in

Before, after, and next time

Getting the files back is half the job. The other half is a computer you can trust again.

Before

Not sure it's the drive? We check the machine first. A diagnosis runs around $50, and it might save you a lab bill entirely.

After

We put your recovered files onto a new drive or a new PC, and get you running again.

Next time

We'll set up a backup that actually runs, so the next drive failure is an inconvenience instead of an emergency.

Data recovery questions

How do I get the 10% off?

Give DriveSavers our referral code, DS22831, when you start your case, or start it through the referral link on this page. The discount is applied by DriveSavers, so mention the code before the job begins; it can't be added to a case that's already underway.

Should I bring it to J&N first, or go straight to DriveSavers?

If the drive is clicking, grinding, or was dropped or got wet, go straight to DriveSavers and stop powering it on. If you're not sure the drive is actually the problem, bring the computer to us first. Sometimes the files are fine and it's the cable, the power supply, or the board that died, and that's a much cheaper fix.

What does data recovery cost?

It depends on the device and what's wrong with it, so DriveSavers quotes each case after a free evaluation. Per DriveSavers, if they can't recover your data, you don't pay for the recovery. Our code takes 10% off the recovery.

Is my data kept private?

DriveSavers says it completes an annual SOC 2 Type II security audit and works in a certified ISO Class 5 cleanroom. Its certifications are built to support customers who handle regulated data, such as medical, financial, or legal records.

Will opening my drive void its warranty?

Per DriveSavers, the major storage manufacturers authorize them to open sealed drives without voiding the original warranty.

Can you help after the data is back?

Yes. We can put the recovered files onto a new drive or a new PC, and set up a backup so the next failure is an inconvenience instead of an emergency. See computer repair and PC upgrades.

Can data be recovered from a clicking hard drive?

Often, yes, but it takes a cleanroom lab. Clicking usually means a mechanical fault inside the drive, and every extra minute it runs can do more damage. Power it down, don't run recovery software on it, and start a case with DriveSavers.

How long does data recovery take?

DriveSavers offers three service speeds. Priority work starts as soon as the device arrives, 365 days a year. Standard takes about 1–2 business days and Economy about 5–7, longer for phones and tablets. Your advisor confirms the current turnaround with your quote.

Can data be recovered from an SSD or NVMe drive?

DriveSavers recovers SATA and M.2 solid-state drives, including drives that are no longer detected. Deleted files are harder to get back from an SSD than from a hard drive, because the drive may erase them in the background, so stop using it right away.

Does DriveSavers recover phones, RAID arrays, and ransomware cases?

Yes. Per DriveSavers, they recover smartphones and tablets, multi-drive RAID and NAS systems, memory cards, virtual machines, and systems encrypted by ransomware.

Do I need to be near Rochester to use this?

No. DriveSavers takes cases by mail from across the US and covers inbound shipping, and you can give them our code when you start a case. If you're local and aren't sure the drive is the problem, bring the machine to our shop in Fairport first.

Get your files back.

Start a case with DriveSavers using code DS22831 for 10% off, or call us if you're not sure what failed. Either way, power it down until then.

Start a case with DriveSavers Call (585) 388-8780

J&N Computer Services is a DriveSavers referral partner and may receive a referral fee when you use our code or link. DriveSavers performs all recoveries and sets its own pricing, terms, and turnaround.